Quality assurance strategy

STRATEGY AIMS

The aim of the strategy is to maintain the extent, quality and the professional level of the services provided in line with the requirements of our clients.

While professional, we also like to build personal relationships between ourselves and our clients, because only a company which knows its clients well is able to offer the best possible services. 
We know that the requirements of our clients change over time and we are convinced that this personal approach will enable us to foresee the clients´ requirements.
We develop the structure of our services according to the needs of our clients and we regularly evaluate their satisfaction.

In order to pursue our strategy we are also investing a significant amount of money into developing our technical equipment and communication facilities as well as continuous training for our employees.
We consider it our primary duty to offer a professional approach to all our clients and we feel that you should expect nothing less.

KEY TERMS

Speed
We are committed to supplying our clients with the information they require in the shortest possible time. We are committed to answering their queries made via the phone or email within 48 hours in the form of email messages which are to be authorized. We also guarantee outputs from processed accounting data within 48 hours. We are committed to keeping all legal deadlines for outputs in accounting, auditing and tax counseling for external users.


Quality

We are committed to maintaining a "guaranteed level of service". We view the relationship between SM-DATA® and a client as equal and we try our very best to meet all your requirements. We want to show you how much we appreciate  that you seek the services of SM-DATA®.

Professional approach

A professional approach is one of the essential company values of SM-DATA® and our clients expect it from us.  We want to be true to our motto "our duty is to be professional".

Satisfaction

Satisfaction of our clients is one of our basic goals, which we want to achieve not only by our professional approach, but also by the range, quality and speed of the services we provide.

Security

We administer our clients´ data with the greatest care possible. We guarantee that the data is regularly backed up and is protected against abuse. We give our utmost attention to the security and protection of our online operations. The internal network is strictly separated from the outside by a firewall and communication protocols are set with the maximum security with respect to data throughput. 

Trust

We offer our clients a relationship based on trust. In SM-DATA® we want each client to have a regular communication partner.  Internally, we assign a member of our team to each client. In this way we seek to create an atmosphere of trust which, in our opinion, leads to greater openness in the relationship between you and our company, which in turn enables us to understand your requirements and expectations and hence provide you with appropriate advice and suitable solutions and consultancy.